Swedish Health Services Patient Services Coordinator II - Colorectal Surgery Clinic in Seattle, Washington
Swedish Medical Center is looking for a Patient Services Coordinator II, (1.0 FTE, Day Shift) to work in Colorectal Surgery Clinic at Swedish First Hill in Seattle, WA.
The Patient Services Coordinator II provides support and clinic coordination of multiple patient care services as well as patient orientation for the Swedish Cancer Institute on multiple campuses, exercising independence in the planning and accomplishment of a wide spectrum of clerical duties. Responsibilities include: scheduling of new patients, follow-up clinic appointments, subsequent treatments, and requested diagnostic tests, acquiring of insurance verifications, referrals and authorizations, preparing and maintaining the patient's medical record, reconciling billing issues, answering multiple phone lines and triaging phone calls. Excellent communication and problem solving skills around patient care and clinic matters are vital. Exceptional compassion, sensitivity, and emotional stability are necessary with the Oncology population. As a member of the physician practice team, this position acts as a professional liaison with patients, families, other departments, and third party payers. This position also acts as an informational resource regarding oncology support services available at the Swedish Cancer Institute. This individual performs responsibilities in a timely and accurate manner. This individual will partner in the orientation and training of new staff. These responsibilities are often carried out simultaneously with frequent interruption. In addition, this job may include other special project assignments as directed. All duties accomplished with an exceptional customer service approach (AIDET Level II) to optimize the Oncology patient's experience in the Cancer Institute.
In this position you will:
Schedule appointments as directed. Makes schedule adjustments as necessitated by the patient’s condition.
Coordinate clinic schedule to determine availability for appointments.
Use SMC and SCI computer systems efficiently and effectively. Able to learn new computer applications as they evolve.
Coordinate with other departments involved in patient appointments and care, such as transportation and interpreter services.
Contact patients regarding appointments or changes in appointments, as needed. May perform discharge follow-up phone calls, as necessary.
Required qualifications for this position include:
Successful completion of Oncology administrative training within six (6) months
Medical Terminology Certification or successful completion of a Medical Terminology course within six (6) months from date of hire
One (1) year experience in a healthcare setting preferred (i.e. physician’s office, scheduler, etc.
Experienced in obtaining insurance verifications, referrals and authorizations
Ability to read, write, understand and communicate effectively and clearly in the English language
Preferred qualifications for this position include:
- Associate's Degree (with emphasis in Health Care) OR Associate's Degree or equivalent from a two-year college or technical school with emphasis in Health Care
About the First Hill Campus
The 697-bed tertiary-care center on the Swedish/First Hill campus is the flagship of the Swedish health-care system. Swedish/First Hill has one of the most active and advanced birthing programs in Washington state and houses a Level III neonatal intensive-care unit. More surgeries are performed each year at Swedish/First Hill than at any other facility in the region; volumes include more total joint replacements than any other medical center in the state.
We offer a full comprehensive range of benefits — see our website for details — https://caregiver.ehr.com
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
Our Mission is to improve the health and well-being of each person we serve.
Our Vision is Health for a Better World.
Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Medical Assistant
Work Locations: First Hill Madison Bldg (WA177) 1101 Madison Seattle, 98104
Req ID: 327501